Gema García

Bilingual Technical Support Translation Language Access

Making complex information clear across technology, language, and culture.

Playful frame, serious craft. Use the buttons above to move through the site and explore my work, services, and professional background.

I am a first-generation Ecuadorian American passionate about creating more equitable experiences through technology and language. My work brings together technical customer support and language access to help people navigate services and information.

My experience spans SaaS, technology, education, nonprofit, and legal sectors, where I have supported customers, troubleshot technical issues, translated and localized content, and contributed to multilingual communication initiatives.

I combine problem-solving, cultural awareness, and language expertise to provide thoughtful support for diverse communities. Whether assisting customers through technical challenges or improving how information reaches Spanish-speaking audiences, I focus on making technology more approachable and inclusive.

Portrait of Gema García
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Services

Where Technology and Language Connect

One shared focus: clear and accessible communication

Technical support

  • Bilingual technical support

    Step-by-step troubleshooting and case resolution for SaaS and technology customers in English and Spanish.

  • Case management & customer operations

    End-to-end case ownership with Salesforce documentation, SLA tracking, and reliable follow-through.

  • Technical troubleshooting & issue resolution

    Investigating customer-reported issues, identifying causes, and guiding users through effective solutions.

  • Systems analysis & root cause investigation

    Reviewing system data and customer reports to identify issues and support informed resolution.

  • Cross-functional support & escalation management

    Coordinating with internal teams, vendors, and stakeholders to resolve escalations and keep cases moving.

Language access

  • Translation

    Accurate English–Spanish translation for educational, technical, and professional content, including gender-inclusive Spanish practices.

  • Interpretation

    Spanish–English interpretation for meetings and consultations, with attention to accuracy, cultural awareness, and confidentiality.

  • Localization

    Cultural and regional adaptation so content stays relevant, clear, and appropriate for Spanish-speaking audiences.

  • Terminology management

    Multilingual glossaries and style guides for consistent terminology across teams, platforms, and workflows.

  • Content quality & assurance

    Proofreading and review for accuracy, clarity, consistency, and tone aligned with style guides and quality standards.

Experience

Language access at the heart of every role, bridging communication gaps across diverse industries.

Technical troubleshooting, translation, multilingual communication, and multi-sector experience
Technical troubleshooting
Translation
Multilingual communication
Multi-sectors

Bilingual technical support specialist (Spanish interpretation & translation support)

Omnidian

New York, NY · November 2025 – July 2026

  • Renewable Energy
  • Case management
  • Platform diagnostics
  • Bilingual support
  • Managed 60+ residential solar service cases end-to-end as the primary point of contact for customers, from intake through resolution while consistently meeting SLAs
  • Guided customers through troubleshooting in English and Spanish, making complex technical information clear and accessible
  • Analyzed data from various solar monitoring platforms to diagnose system issues, identify root causes, and determine whether troubleshooting steps or onsite support was required
  • Documented troubleshooting steps, case details, and outcomes in Salesforce to maintain accurate records and support efficient resolution
  • Created work orders for complex solar system issues and collaborated with internal teams and manufacturers to support resolution, track updates, and coordinate next steps
  • Advanced equitable language access for Spanish-speaking customers by providing bilingual support and ensuring clear, accessible communication throughout the customer experience

Bilingual translator (proofreading & localization)

Level All

New York, NY · May 2023 – April 2025

  • Translation
  • Localization
  • MTPE
  • Linguistic QA
  • Ed tech
  • Translated and localized 500+ pieces of marketing, financial literacy, and educational content, including ads, website, instructional guides, and video transcripts
  • Performed linguistic QA, flagging accuracy, tone, and compliance or brand-risk concerns
  • Conducted machine translation post-editing (MTPE) using AI-assisted tools to standardize Spanish-language content quality
  • Managed bilingual glossaries and contributed to style guide development for workflow consistency
  • Collaborated with content, product, and design teams to flag language issues and support deployment
  • Led adoption of gender-inclusive language practices, ensuring culturally appropriate, inclusive content

Co-founder, Spanish translator & project coordinator

Traducciones Contra el Racismo

Ed tech · New York, NY · October 2020 – May 2023

  • Translation
  • Project coordination
  • Proofreading
  • Community access
  • Co-founded a volunteer translation initiative focused on expanding Spanish-language access to educational and cultural content on social media platforms
  • Coordinated translation workflows, including task assignment, deadlines, content review, and quality checks to maintain accuracy and consistency
  • Translated and proofread educational and informational content, ensuring clarity, cultural relevance, and accessibility for Spanish-speaking audiences
  • Developed and maintained translation guidelines and style standards to ensure consistency across contributors and projects
  • Reviewed peer translations and provided feedback to improve linguistic accuracy
  • Collaborated with designers and content creators to adapt translated materials for digital publication and audience engagement

View TCR translation samples in portfolio →

Coordinator (Spanish translator & interpreter)

Ecuadorian American Cultural Center

Queens, NY · November 2022 – February 2023

  • Translation
  • Interpretation
  • Community programs
  • Event coordination
  • Translated public-facing materials from English into Spanish, including registration, intake forms, emails, and online content for families and community members
  • Provided Spanish–English interpretation during meetings, consultations, and program interactions to support clear communication and participant needs
  • Coordinated outreach, communications, and on-site logistics for cultural programs and events, including dance and music classes
  • Managed scheduling and calendars for programs and events to support coordination and operations
  • Supported program operations and community engagement in collaboration with staff and leadership

Volunteer

Spanish interpreter & translator

Center for Safety & Change

New City, NY · 2022

  • Translation
  • Interpretation
  • Legal
  • Translated legal documents from Spanish into English for sensitive client cases, ensuring accuracy and appropriate legal terminology
  • Proofread and edited legal translations to maintain terminology and clarity across legal cases
  • Provided Spanish interpretation for attorney and client consultations to facilitate clear communication
  • Maintained confidentiality and organized case documentation in support of ongoing legal matters

Spanish interpreter

John Jay College (CUNY)

New York, NY · 2022

  • Interpretation
  • UN advocacy
  • Interpreted in Spanish for the NGOCSW Parallel Event, “Gender-Based Violence in Central America: Challenges and Responses,” for the 66th session of the UN Commission on the Status of Women

Tools & platforms

  • CAT tools (SmartCat, Trados, Phrase)
  • Salesforce
  • Google Workspace
  • Microsoft Suite (Word, Excel, PowerPoint)
  • Zoom
  • Loom
  • Figma
  • Asana
  • Monday.com
  • Slack
  • Adobe Creative Suite

Education

Academic training in Spanish translation, interpretation, and philosophy that continues to shape my work through accessibility, critical thinking, ethics, and cross-cultural understanding.

Translation, interpretation, philosophy, and ethics through academic training
Translation
Interpretation
Philosophy
Ethics & culture

John Jay College of Criminal Justice

BA in Legal Spanish Translation & Interpretation

GPA: 3.9

LaGuardia Community College

AA in Philosophy

2017

Publications & media

Creative and editorial work shaped by my path into translation, multilingual communication, and bridging language gaps.

Written and editorial work alongside podcast and media
Written & editorial
Podcast & media

Portfolio

Sample translations for Traducciones Contra el Racismo on Instagram—community-rooted work you can explore sideways (scroll horizontally).

Educational translation and social media initiative through Traducciones Contra el Racismo
Educational translation
Diccionario TCR — view on Instagram
Diccionario TCR: Racismo internalizado — view on Instagram
Mes de la historia LGBT — view on Instagram
James Baldwin translation — view on Instagram
Paola Ramos translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram
TCR translation — view on Instagram

Get in touch

I’m interested in opportunities that bring together technical customer support and language accessibility. I’m passionate about creating equitable experiences by making technology and information accessible and easier to navigate.

Get in touch
Let’s connect LinkedIn linkedin.com/in/gemafernandagarcia